pkr111 Privacy Policy

1. Data Controller

pkr111 is the data controller responsible for the personal information collected and processed through the Platform. When this Privacy Policy refers to "pkr111", "we", "us", or "our", it refers to the Platform operator responsible for determining how and why your personal data is processed. For all data-related enquiries, please contact us at the details provided in Section 13.

2. Personal Data We Collect

pkr111 collects personal data in several ways depending on how you interact with the Platform. The categories of data we collect include:

Registration Data: When you create a pkr111 account, we collect your full name, date of birth, email address, Pakistani mobile number, residential address, and chosen username. This information is required to create and maintain your account.

Identity Verification (KYC) Data: To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, we collect copies of government-issued identification documents (such as your CNIC), proof of address (such as a utility bill or bank statement), and in some cases a selfie photograph for identity matching purposes.

Financial Data: We collect records of deposits, withdrawals, and transaction history associated with your pkr111 account. Payment method details (such as your JazzCash or Easypaisa account reference) are processed by our payment service providers; pkr111 does not store full card or wallet credentials on its servers.

Gaming Activity Data: pkr111 records your gameplay history, bet amounts, game preferences, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, fraud prevention, and regulatory reporting.

Technical and Device Data: We automatically collect your IP address, browser type and version, operating system, device identifiers, and cookie data when you access the Platform. This information is used to maintain session security and optimise Platform performance.

Communications Data: If you contact pkr111 support via live chat, email, or other channels, we retain records of those communications for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

pkr111 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your pkr111 account, process deposits and withdrawals, and provide access to Platform services.
• Identity Verification: To verify your age and identity in compliance with KYC obligations, ensuring the Platform is not used by minors or individuals presenting false identities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities.
• Regulatory Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, and to respond to lawful requests from competent authorities.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling and to facilitate deposit limits, session controls, and self-exclusion requests as set out in our Responsible Gaming framework.
• Customer Support: To respond to enquiries, resolve disputes, and deliver the technical support services you request.
• Marketing Communications: Where you have provided consent, to send you promotional information about pkr111 bonuses, game launches, and PSL betting offers. You may withdraw marketing consent at any time by contacting support.
• Platform Improvement: To analyse aggregated usage data and improve the technical performance, design, and feature set of the pkr111 Platform.

4. Legal Basis for Processing

pkr111 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil our obligations under the pkr111 Terms and Conditions, including operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing required to comply with KYC, AML, and other applicable legal and regulatory requirements.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing of data for direct marketing communications, where your explicit consent has been obtained at the point of registration or subsequently.

5. Data Sharing and Third Parties

pkr111 does not sell or rent your personal data to third parties. We share personal data only in the following limited circumstances:

Payment Processors: Transaction data is shared with Pakistani payment service providers (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah) as necessary to process deposits and withdrawals. These providers are contractually bound to process data only for the specified payment purpose.

Identity Verification Providers: KYC documents may be shared with third-party identity verification specialists who assist pkr111 in confirming the authenticity of submitted documentation. These providers operate under strict data processing agreements.

Game Software Providers: Game studios and platform providers may receive anonymised or pseudonymised gameplay data for the purpose of game performance monitoring. They do not receive personally identifiable information without your consent.

Regulatory and Law Enforcement Authorities: pkr111 will disclose personal data to regulators, law enforcement agencies, or courts where required by applicable law or where pkr111 reasonably believes disclosure is necessary to protect the rights, property, or safety of pkr111, its users, or the public.

6. Cookies and Tracking Technologies

pkr111 uses cookies and similar tracking technologies to operate the Platform and improve the user experience. The types of cookies we use are:

• Essential Cookies: Required for core Platform functionality including session management, login authentication, and security. These cannot be disabled without impairing Platform use.
• Analytics Cookies: Used to collect aggregated, anonymised information about how users navigate the Platform. This data helps us identify performance issues and prioritise improvements.
• Preference Cookies: Store your Platform preferences such as language settings and display options to personalise your experience on return visits.
• Marketing Cookies: Where consent is given, used to deliver relevant promotional content about pkr111 services. You may withdraw consent for marketing cookies at any time.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect Platform functionality.

7. Data Retention

pkr111 retains personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. In general:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in accordance with AML and financial record-keeping requirements.
• KYC identity documents are retained for the duration of your account plus five (5) years post-closure.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing preference records are retained until withdrawal of consent plus one (1) year.

Upon expiry of the applicable retention period, pkr111 will securely delete or anonymise your personal data.

8. Security Measures

pkr111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for KYC documents and financial records, role-based access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and two-factor authentication for internal administrative access.

While pkr111 takes all reasonable precautions, no security system is completely impenetrable. In the event of a data breach that poses a material risk to your rights, pkr111 will notify affected users and relevant authorities in accordance with applicable notification obligations.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pkr111:

• Right of Access: Request a copy of the personal data pkr111 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Restriction: Request that pkr111 restrict processing of your personal data in certain circumstances.
• Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to Object: Object to processing of your personal data for direct marketing purposes. Such objections will be actioned immediately.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pkr111 support. We will respond to all requests within 30 calendar days. In complex cases, this period may be extended by up to a further 60 days, of which you will be notified.

10. Children's Privacy

pkr111 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If pkr111 discovers that a minor has registered an account, the account will be immediately closed, all associated data deleted, and any deposited funds returned to the source. If you believe a minor has accessed pkr111 using your payment method or personal details, please contact support immediately.

11. Third-Party Links

The pkr111 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to data collected and processed by pkr111. pkr111 is not responsible for the privacy practices of any third-party websites and encourages users to review the privacy policies of any external sites they visit.

12. Changes to This Privacy Policy

pkr111 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via email or prominent Platform notification at least 14 days prior to the effective date. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy.

13. Contact and Data Enquiries

For all privacy-related queries, data access requests, or complaints regarding pkr111's data processing practices, please contact our support team. All data enquiries are handled by our compliance team.

Email: [email protected]

Support is available 24 hours a day, 7 days a week, in English and Urdu. Data-related requests are escalated to the pkr111 compliance team and responses provided within 30 days.

This Privacy Policy was last reviewed and updated in June 2026.